The End of the Beginning: Kenya’s M-PESA Revolution Enters a New Phase
Starting as a simple tool to transfer money and buy airtime via text messages, Safaricom’s M-PESA ushered in a financial revolution that took all of East Africa by storm. The service has transformed into Kenya’s financial backbone with 59% of the country’s GDP flowing through it, unlocking financial services for millions along the way.
Unlocking Excellence: The Progress and Future of Customer Service in Uganda
In the Pearl of Africa, a silent revolution brews – not of politics, but of expectations. A growing middle class, one of the world’s youngest populations and an increasingly connected society; have fuelled expectations for fast, reliable and consistent service. However, while the country has made significant economic strides in recent years, the quality of customer service remains inconsistent.
The Economics of Enjoyment: An Analysis of Uganda’s Entertainment Economy Across Its Nightlife, Festivals and Weddings
The Oxford English Dictionary defines ‘enjoyment’ as ‘the action or state of deriving gratification from an object.’ However, in East Africa, the term ‘enjoyment’ has been defined in popular discourse as more than just a state of being – it is a lifestyle, a philosophy, and, as this report explores, a serious economic force.
Setting the Stage: Assessing the Impact of Kenyan and Rwandan Bids to Host the Grammy Academy and Formula 1
Is this East Africa’s moment on the global stage? On December 9th 2024, President William Ruto revealed that Kenya had invested Ksh 500 million in a bid to host the Grammys. Similarly, Rwandan President Paul Kagame announced his nation’s bid to host a Formula One (F1) Grand Prix.
